Today, I chose to delay my flight on purpose.
And from now on, I’ll always fly with American Airlines.
Here’s why: While I was on the phone, getting ready to find my gate, I saw a man named Will K. lying on the floor. He didn’t look well—he was in distress. I could tell something was wrong, but I wasn’t sure what. After asking him a few questions, I decided to call for medical help.
As we waited for the airport medical team, Will kept saying he was scared he’d miss his flight. That’s when I realized—he was probably autistic. So, I changed my approach.
I reassured him about his flight, and we called his mom to let her know what was happening. The medical team at Dallas Airport checked on him, and after talking with his mom (who confirmed he was autistic) and American Airlines, they said he needed food and water. They were worried he might get sick again and weren’t sure if he should fly.
I spoke with American Airlines and the medical team and told them I’d change my flight, have lunch with Will, and make sure he got to his flight safely. American Airlines didn’t charge me anything to change my ticket. While we ate, they even called me to let me know his gate had changed.
When I took him to his gate, the American Airlines staff made sure he was okay, checked on him, and helped him board safely so he could see his mom for Christmas.
Today didn’t go as planned—but it turned out even better. I had a great lunch with a kind young man from Louisville, Kentucky. I don’t know him well, but I do know he has a heart of gold and a loving family. After texting with his mom, I could tell she loves him just as much as he loves her and his sister.
American Airlines handled everything with care and professionalism. The medical team and police at Dallas Airport were also amazing.
Sometimes, we all need a little help—no matter our age, ability, or background.
Thanks for making my day, Will!
Credit: Shaina Murry and @thingswelovetosee
